Marriott’s New Auto Room Upgrade: The Surprising Perk That Could Transform Your Next Stay—Are You Missing Out?
Marriott Bonvoy has rolled out a new automatic room upgrade system, which should provide a smoother check-in process and take some of the guesswork out of complimentary room upgrades for elite members.
Here’s how the new process works and what it means for you.
How Marriott room upgrades work
Marriott Gold Elite members and above are eligible for complimentary room upgrades upon arrival, giving them access to rooms on higher floors or with better views, for example.
Until recently, elite members usually had to hope for — or even request — an upgrade upon arrival, and their chances of getting one seemed to partially depend on their powers of persuasion and the staff member working the front desk at the time.
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