Latest stories

  • in

    Best Call Recording Software

    Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Call recording software is a useful tool for businesses and individual users alike.  From quality assurance to employee training, compliance, record-keeping, dispute resolution, and more, there are dozens of reasons why organizations can benefit […] More

    Read More

  • in

    How to Manage Your Business’s High Call Volume

    Fielding incoming calls from customers, answering their questions and resolving their problems  is a core function of any good customer service team. Sometimes, however, your company might get more calls than it can handle, leading to long customer wait times, dissatisfied customers and team members, and, ultimately, lost revenue. However, by effectively managing your high […] More

    Read More