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When working on a project, you can take a variety of approaches to complete it. It is always best to set a course of action from the start. Project managers often turn to specific models when sketching out their plans for completion. Traditional project management models focus on five steps: initiation, planning, execution, monitoring and […] More
The pandemic has sped up digital transformation processes to the point where it’d be better to talk about digital acceleration processes from now on. By saying that, I’m taking for granted that modern companies already have some sort of digital environment in place, which means they are now looking to sophisticate such infrastructure with cutting-edge […] More
Improving diversity in the workplace and cultural awareness is both morally sound, and proven to be a good business move for employee retention and the bottom line. Cultural awareness is one step that many companies are taking to ensure their workplaces are inclusive and empowering for employees. Awareness then stems to diversity training, anti-racism training, […] More
In just six months, COVID-19 has fundamentally altered the business landscape. It is an event that has reshaped society in far-reaching ways, questioned our business strategies and processes, and it has turned normal upside down. As we look to the future, we also have to reflect: What has it taught us? How can we learn? […] More
While some organizations view remote work as a temporary response to COVID-19, others have switched permanently to a telecommuting model. A recent survey conducted by PwC reveals that 83% of office workers would like to continue working remotely at least one day a week after the coronavirus crisis ends. Riding the tide of sentiment change, […] More
With today’s multigenerational workforce, leaders can’t operate with a one-size-fits-all mentality. Technology, the economy, education systems, parenting styles, and more impact how employees learn, communicate and work. By assuming all younger-generation employees – Generation Y (millennials) and Generation Z – exhibit the same characteristics, employers are missing the mark for effective leadership. The most successful […] More
By Enid Burns, Contributing WriterAs the old saying goes, you don’t get a second chance to make a first impression. This is especially true in the world of customer service, where that first impression can be a make-or-break moment. Customer service is a component of virtually everyone’s job. To carry it off it takes understanding, […] More
Remote work is the new normal for many businesses in the U.S. But, adjusting to the new normal has been easier for some than it has been for others. Although approximately 25% of the American workforce was already working from home before the pandemic, many employees are doing their jobs remotely for the first time. […] More
Because of COVID-19, the percentage of remote workers jumped from 31% to 62% in a matter of a few weeks. If the coronavirus outbreak caused your business to experiment with remote work, you might be considering transitioning to a fully remote office. Partial or fully remote work isn’t for everyone and every company. If you’re […] More
Confidence is something that almost everyone struggles with at some point in their lives. Insecurity can be caused by a variety of experiences and impact everything from job performance to home life. One rough experience at work can create waves that ripple throughout our lives. As a business leader or people manager, you might find […] More
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