The Surprising Strategy Successful Entrepreneurs Use When Customers Ghost Them: Don’t Miss This!
Frequently Asked Questions
What’s the fastest way to reduce customer no-shows?
Implement automated confirmation and reminder messages. A combination of booking confirmation, 24-hour, and 1-hour reminders drastically reduces no-shows.
Should I penalize customers for not showing up?
Not necessarily. For repeat offenders, you can require deposits or limit premium-time bookings while still offering good service options.
How can I recover lost time from no-shows?
Keep a waitlist of customers who can fill in last-minute openings and reduce downtime when cancellations happen.
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