The Surprising Strategy Successful Entrepreneurs Use When Customers Ghost Them: Don’t Miss This!
Fifth, Track Repeat Offenders – Gently
Customers can be chronically unreliable. It’s not a once-in-a-blue-moon instance. It’s something that happens more than you want to admit.
Use reliable software to flag repeat no-shows.
You don’t have to blacklist them, but you can:
- Require deposits
- Limit peak-time bookings
- Confirm manually before assigning tech time
This is not about punishing anyone. It’s about protecting your workflow, bays, and techs.
Sometimes, a gentle nudge is all it takes to reset the relationship.
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