Effective communication, adaptability, and emotional intelligence are critical in maximizing the benefits of digital tools. Teams that foster trust, active listening, and cross-functional cooperation can better navigate challenges and drive innovation.
Meanwhile, cultural intelligence (CQ) enables effective navigation of intercultural interactions in a globalized world. High CQ helps adapt behavior, communication, and decisions to diverse norms, fostering successful collaborations.
For instance, a global pharmaceutical company with teams in Germany, Japan, and the U.S. saw inefficient collaboration due to cultural clashes. After CQ training, they adapted to differences, achieving smoother communication and a faster research timeline.
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