Unlock the Untold Secret Behind Kimberly Grant’s Radical Corporate Operations Strategy That’s Skyrocketing Growth Against All Odds!
Adaptability is also a strong point when analyzing Kimberly Grant’s approach to corporate operations and strategy. She understands that consumer interests and needs have shifted drastically in a post-pandemic world. By remaining agile and creative, Grant has helped brands create more than products and services meeting guests where they are and focusing on the value of the experience.
“Consumers are desperately seeking frictionless service experiences and are willing to pay more and at times be inconvenienced in order to get the service and quality they desire,” Grant shares. Post-pandemic, Grant believes many brands have taken advantage of the consumer, increasing prices to the point where the value equation is now broken. All brands, regardless of price point or sector, need to be cautious about the value equation because at a certain point, guests will simply lapse or seek other alternatives.
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