I remember I was sitting in front of my fireplace. I was just in a really happy place, and it was a Sunday afternoon. I thought to myself, I’m going to respond to that review, because I feel really happy right now.
There’s wisdom here. If you’re like me and many other entrepreneurs, receiving a bad review elicits a highly emotional reaction. In most cases, you don’t want that red-hot emotion showing up in your public written response to the review. Nor do you want your hasty reply to be met with subsequent complaints and rebuttals from your critic. Therefore, do what Scott-Hunter did, and allow yourself a cooling-off period. Not only will this improve the quality of your response, but it will also be less likely that you’ll bait your critic into an unproductive back-and-forth.
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