EU261 Secrets Uncovered: The Hidden Loopholes Airlines Don’t Want You to Know for Quick Delay Cash!
Because Hay had been waiting so long for the resolution to his case, I also advised him to submit a formal complaint with ANAC through their online form.
Good news: Your EU261 compensation is approved
I would love to say it was all smooth sailing from there, but it still took about eight more weeks before Hay finally received good news.
ANAC had reviewed Hay’s complaint and forwarded it to Azores Airlines, which was required to respond.
Here’s what the airline wrote to him:
“Dear Sir/Madam Jonathan Hay,
Regarding the complaint submitted by you to this Authority, we would like to inform you that ANAC, as the competent authority for executing the provisions of Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding, cancellation or long delay of flights, with regard to airports located in Portuguese territory, requested due clarification from the air carrier as to the reasons for the flight disruption.
Following ANAC request, the air carrier agreed to pay the compensation provided for in the aforementioned Regulation.” (Formal response from the civil aviation authority in Portugal)
In the end, the airline agreed to pay each family member 600 euros for a total of 4,200 euros ($4,900). It also paid for nearly all of the hotel, food and transportation expenses Hay requested for their unexpected overnight.
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