EU261 Secrets Uncovered: The Hidden Loopholes Airlines Don’t Want You to Know for Quick Delay Cash!
But immediately, Hay hit a problem: Azores Airlines doesn’t have a dedicated EU261 claim form on its website. So Hay filed a general canceled flight complaint and then waited.
Over the course of six months, Hay periodically sent follow-up emails to Azores Airlines asking for the status of his request. Each time, he would receive what appeared to be an auto-generated response advising him that the airline was receiving a high volume of complaints.
It read:
“Dear Passenger,
Thank you for reaching out to SATA.
We are currently experiencing a higher than normal volume of complaints, resulting in an increased average response time from our Customer Care team.” (SATA/ Azores Airlines)
With that path clearly going nowhere, Hay next sent an email to the national enforcement agency of the EU261 in Portugal — Autoridade Nacional da Aviacao Civil.
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