EU261 Secrets Uncovered: The Hidden Loopholes Airlines Don’t Want You to Know for Quick Delay Cash!
In response, he received a form letter explaining that ANAC was unable to assign refunds to passengers. The email went on to encourage Hay to work with the airline and perhaps pursue “judicial or extrajudicial means.”
Hay said that after receiving that message from ANAC, he began to consider paying a third-party company to take over his EU261 complaint. Those companies charge about 30% of whatever they get back for the passenger.
Instead, Hay decided to turn to the source that made him into the travel hero his family considered him to be: TPG.
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