How a Nerve-Wracking Aborted Take-Off Turned Into a Surprising Win for AEGEAN Airlines—and Why It Boosted My Trust Like Never Before
In airline terms, I’d say that’s practically a miracle.
An apology and offer
Before we’d even re-boarded, our phones buzzed with an email from AEGEAN:
“Today, we acknowledge that the services provided were rather far from our standards. We wish though, to welcome you on one of our future flights and have the opportunity to provide you with our authentic services. On this basis, we would like to offer you a ticket to any destination of our network…”
It wasn’t just a generic form letter. It was timely, tailored, and generous. A gesture of goodwill that didn’t feel obligatory—but genuine.
Post Comment